Helping You Make The Workplace
A Better Place


At times, workplace conflict can be a positive force that generates beneficial change. But in other situations, it may have a detrimental effect on the work environment. Miscommunication and misunderstandings can turn into resentment and hostility. Employee morale and health, as well as a company’s or organization’s productivity, can be the collateral damage.

By using the techniques and insights that I’ve acquired through my experience and training, I am able to help small businesses and non-profit organizations navigate through the types of difficulties that tend to arise when different personalities are required to interact frequently, often in confined spaces. I also teach skills that can lead to improved communication, stronger work relationships, and greater on-the-job effectiveness.

William Hoda McElcheran

Hello! I’m Louise Gross

Mediator / Facilitator / Attorney

As an attorney for the federal government, I have been actively involved in conflict resolution for over 40 years. A major focus has been negotiating settlement agreements. With the hope of learning more about managing conflict effectively, I became a certified mediator in 2012. This has enabled me to participate in a special federal mediation program designed to resolve workplace disputes at federal agencies. In some cases, I have mediated matters so that the parties can avoid future litigation. In others, I have facilitated discussions between two people who are just having some trouble communicating with each other.

“Communication is the lifeblood of every relationship; when it is guarded, hostile or ineffective, the relationship falters.”

George Gazda, educator

“If you could kick the person in the pants responsible for most of our trouble, you wouldn’t sit for a month.”

Theodore Roosevelt

“What we need is not to disagree less, but to disagree better.”

Arthur C. Brooks, American Enterprise Institute

“There ain’t no good guy, there ain’t no bad guy/There’s only you and me and we just disagree.”

Dave Mason, singer-songwriter

“After the final no there comes a yes. And on that yes the future world depends.”

Wallace Stevens, poet