Helping You Make The Workplace
A Better Place
At times, workplace conflict can be a positive force that generates beneficial change. But in other situations, it may have a detrimental effect on the work environment. Miscommunication and misunderstandings can turn into resentment and hostility. Employee morale and health, as well as a company’s or organization’s productivity, can be the collateral damage.
By using the techniques and insights that I’ve acquired through my experience and training, I am able to help small businesses and non-profit organizations navigate through the types of difficulties that tend to arise when different personalities are required to interact frequently, often in confined spaces. I also teach skills that can lead to improved communication, stronger work relationships, and greater on-the-job effectiveness.
Sculpture:
Conversation
Artist:
William Hoda McElcheran
Hello! I’m Louise Gross
Mediator / Facilitator / Attorney
As an attorney for the federal government, I have been actively involved in conflict resolution for more than four decades. With the goal of learning more about the effective management of disputes, I became a certified mediator in 2012. This has enabled me to participate in a program run by the Federal Executive Board that provides mediators to help resolve workplace disputes at federal agencies. With this background, I have acquired a deep understanding of the nature of conflict and of empowering parties to reach mutually agreeable resolutions. I am now using these skills in the private sector to mediate disputes for businesses, partnerships and non-profit organizations. I believe strongly in the power of empathy, both to help me understand the parties’ perspectives and to help them establish meaningful connections that increase the likelihood of mediation success.