SERVICES

Mediation
Mediation is a voluntary process in which an impartial third party assists two or more people in resolving a dispute. It may be particularly useful where the conflict is impacting the ability of the parties to work together effectively, either in the workplace or within educational/religious organizations. As your mediator, I can provide a “safe space” in which the parties can discuss their concerns and gain a greater understanding of the other person’s perspective. Through this collaborative process, the parties can rebuild trust and reach mutually agreeable resolutions of the issues. These discussions are confidential.

Facilitation
Facilitation is similar to mediation in that its goal is to help people resolve their differences with the help of an impartial third party. Facilitation is not as formal a process as mediation, and the issues tend to be less serious. Facilitation can be thought of as a preventative measure to address conflict before it has escalated. As your facilitator, I offer:

• The group “well-visit” facilitation. This can take place on an annual or semi-annual basis, in cases where no particular problem has been identified. It enables group members to discuss with each other in a more general manner how they think things are going at the workplace or within the organization and, where needed, develop approaches for going forward in a positive direction.
• The group facilitation. This is used where the members of the group have identified specific issues of concern. As with the well-visit facilitation, the parties have an opportunity to express and share their perspectives, as well as focus on potential, mutually agreeable resolutions.
• The two-party facilitation. This process focuses primarily on repairing the relationship between two people who appear to be having minor misunderstandings and/or miscommunication. Like mediation, the parties discuss their perceptions and the emotional impacts of the conflict, and ultimately work together to develop solutions that satisfy their needs. These discussions are also confidential.

Education
I am available to speak to large or small groups about various topics related to the resolution of conflict in the workplace or within educational/religious organizations. These include:

• Enhancing communication and listening skills.
• Engaging in collaborative problem-solving.
• Providing and receiving feedback in a constructive way.
• Learning to say no, without damaging important relationships.
• Other topics involving conflict resolution, as requested.